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return policy

  • If the customer finds any damage to the received product, the buyer must submit an email or call the customer service hotline of this website at (852) 6773.3364 within seven days after receiving the product. The product must be returned with the original packaging and "new" condition .

  • If the product is damaged due to improper use, it will not be accepted for return or exchange.

  • If you need to return or exchange, please bring the goods and present the purchase receipt and credit card to go through the relevant procedures.

  • Returns without receipts will not be accepted.

  • Returned goods must be returned together with all gifts (including cash coupons, cash coupons) attached to the purchase of the goods, otherwise the value of the gift will be deducted from the refund.

  • Wishing Foundation reserves the right to amend the terms and conditions without prior notice.

  • In case of any dispute, the decision of Zhuyin Foundation will be the final decision.

replacement

In order to let you buy with more confidence, we have set up a specialZhuyin FoundationExchange Guarantee. This exchange guarantee is limited toZhuyin FoundationThe goods purchased on the website are not suitable for the goods purchased in the store.

  • Goods must be inZhuyin FoundationAvailable, and the price must be higher than or equal to the returned item.

  • If the price of the selected product is higher than that of the returned product, the customer needs to pay the difference.

  • If the price of the purchased product is lower than that of the replacement product, no refund will be provided.

  • If the customer requests an exchange, all shipping costs will be paid.

Please note: All engraved products, custom-made, modified products, discounted products and silver jewelry are not eligible for return and refund services.

Refund

No refunds.

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